​Return & Refund PolicyThis Return & Refund Policy applies to the sale of artworks through the Visual Awareness website. Please read carefully before making a purchase. By placing an order, you agree to the terms set out below.

1. Scope
  • This policy covers the sale of original artworks and prints sold directly through the Visual Awareness website.
  • It does not apply to online art courses, which are delivered through a separate platform with their own terms and conditions.

2. Original Artworks
  • All sales of original artworks are final.
  • Due to the unique and irreplaceable nature of original pieces, returns and refunds are not accepted unless the item arrives damaged in transit (see Section 6).

3. Prints
  • Prints may be returned or exchanged within 14 calendar days of receipt, provided they are returned in the exact condition in which they were received.
  • Customers are responsible for the cost of return postage.
  • Once the returned print has been inspected, a refund or exchange will be processed within 48 hours.
  • Refunds will always be issued to the original method of payment.

4. Commissions & Custom Artwork
  • Commissioned or custom artworks are non-refundable.
  • A 50% non-refundable deposit is required upon agreement of the commission.
  • The final price will be confirmed upon completion of the work, before dispatch.
  • Once the final balance is paid, the artwork will be shipped.

5. Postage & Shipping
  • Postage is free within the UK. As such, no refund of postage costs will be made on returned items.
  • For international orders, customers must contact Jeanni before placing an order to discuss shipping options.
  • International postage costs are non-refundable once an item has been dispatched.

6. Damaged or Faulty Items
  • All artworks are insured for damage during transit.
  • Customers must contact Jeanni within 2 days of receiving a damaged or faulty item, providing clear photographs of the issue.
  • Depending on the nature of the order:
    • Prints will be replaced, exchanged, or refunded.
    • Original artworks will be refunded, as replacement is not possible.

7. Returns Procedure
  1. Contact Jeanni at [insert email/contact details] to request a return.
  2. Package the item securely in its original packaging.
  3. Return the item using a tracked and insured service.
  4. Once the item has been received and inspected, a refund or exchange will be processed within 48 hours.

8. Contact 
For all return or refund enquiries, please contact:
Jeanni – Visual Awareness
​email: [email protected]
mobile: 0781 883 8524